Last Updated: 1.08.2025
At BALANCE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our consultation and coaching services for lifestyle management and rheumatology diseases.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
Contact Details: Name, email address, phone number, and mailing address.
Health Information: Medical history, symptoms, lifestyle habits, and treatment preferences (only with your consent).
Payment Information: Billing details for service transactions (processed securely via third-party payment gateways).
Account Credentials: Username and password (if you create an account).
B. Non-Personal Information
Usage Data: Website interactions, IP address, browser type, device information, and cookies (see Section 5 – Cookies).
Feedback & Communications: Records of emails, chat logs, or survey responses.
2. How We Use Your Information
We use your data to:
Provide personalized consultation and coaching services.
Process payments and manage appointments.
Improve our services, website functionality, and user experience.
Send important updates, newsletters, or promotional offers (you may opt out anytime).
Comply with legal obligations and prevent fraud.
We do not sell or rent your personal information to third parties.
3. Sharing and Disclosure of Information
Your data may be shared only in the following cases:
With Your Consent: If you authorize us to share information with healthcare providers or family members.
Service Providers: Trusted third parties (e.g., payment processors, IT support) who assist in delivering our services (under strict confidentiality agreements).
Legal Requirements: If required by law (e.g., court orders, public health regulations).
Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred under new ownership (with prior notice).
4. Data Security
We implement industry-standard security measures, including:
Encryption (SSL/TLS) for data transmission.
Secure storage with restricted access.
Regular security audits to prevent unauthorized access.
However, no online system is 100% secure. You are responsible for keeping your login credentials confidential.
5. Cookies and Tracking Technologies
We use cookies to:
Enhance website functionality.
Analyze user behavior (e.g., Google Analytics).
Personalize content and ads (you can disable cookies via browser settings).
6. Your Rights and Choices
You have the right to:
Access, correct, or delete your personal data.
Opt out of marketing communications.
Withdraw consent for data processing (may affect service availability).
Request data portability (where applicable).
To exercise these rights, contact us on the contact page.
7. Retention of Data
We retain your information only as long as necessary for:
Delivering services.
Legal or tax compliance.
Resolving disputes.
Afterward, data is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Review their policies before sharing information.
9. Children’s Privacy
Our services are not intended for users under 18. We do not knowingly collect data from minors without parental consent.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or requests, contact:
Email: support@balanceandheal.com